At the surgery we offer a triage service for things that are considered urgent for the same day. Your call will be taken by a member of our switchboard/reception staff who will need to ask for an up-to-date contact telephone number so that a member of the medical team can contact you.
When a nurse/GP contacts you, they will assess with you the problem and can offer you a number of services: telephone advice, an appointment with one of the Nurses or GPs for that day or a booked appointment for a later date.
This service is available all day and the Access team will be run by a different Doctor every day.
You can pre-book an appointment for up to 3 weeks in advance. Unfortunately we don't offer doctors appointments on our online app currently. If you have a specific doctor in mind that you would like to see, an appointment with them may result in a longer waiting time. There are also a number of emergency appointments with a doctor on the same day but will be triaged by the Access GP first via a telephone consultation.
If you are registered with the practice, you can now book your appointments online. By doing this, you will need to come into the surgery and ask to fill in an application form to register for the online service; a form of I.D will need to be provided at this point.
Go here to access the online appointments system >>
When booking appointments online, please make sure you select the correct location: Saville Place (City Centre) or Newbiggin Hall (Branch Surgery)
Our Nurse Practitioners offer a wide variety of skills that can be beneficial to your needs. These are book on the day or also pre-bookable for up to 3 weeks in advance.
Nurse Practitioners can deal with the following ailments:
E-consult provides an online portal where patients can self check their symptoms and receive medical advice.
Patients electing to E-consult with their GP simply fill out an online form.
You can ask for help with a specific problem or condition, ask for general advice if you are not sure what your symptoms mean or request for administrative help for things like sick notes. You can also receive advice and treatment by the end of the next working day, you may not have to even come to the surgery.
Routine advice can also be sought through the online consultation pathway link called eConsults. Patients completing an online consultation form are triaged by our team within 48 hours and either assigned an appropriate appointment or responded to directly by the triaging clinician.
Patients electing to E-consult with their GP simply fill out an online form. You can ask for help with a specific problem or condition, ask for general advice if you are not sure what your symptoms mean or request for administrative help for things like sick notes. You can also receive advice and treatment by the end of the next working day, you may not have to even come to the surgery.
Our Treatment Room Nurses are also available if you have received a letter from the Practice regarding booking an appointment for an initial check prior to seeing the GP. Please state this when booking an appointment.