Primary Care Navigation Service

Michael Waugh Primary Care Navigator works at Saville Medical Group every Thursday

Newcastle GP Services Ltd secured funding to develop the service; this involved appointing 5 Primary Care Navigators (PCN) to work across GP Practices in Newcastle. The service aims to be that essential link and support for patients to access a range of community/ voluntary/ statutory services.

Primary Care Navigators can talk to patients about their needs and concerns and together patients can establish what support they may benefit from. These may include help with finance and benefits advice, exercise and mobility, wellbeing and lifestyle, loneliness and Isolation, housing and welfare advice, although this is not a restrictive list. The service is free, impartial and confidential to people aged 18 and over.

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What happens after a person is referred to a Primary Care Navigator?

A Primary Care Navigator will contact the patient by phone, normally within the first week of receiving the referral to discuss the details of the referral and if appropriate arrange a suitable date and time to meet the patient at their own GP practice. The PCN will discuss with the patient's their concerns, needs, and identify the best options of which service is best placed to meet the needs of the patient, from a diverse range of Community , Voluntary Sector, Statutory services the PCN has established links with.

A follow up phone call or appointment will be arrange if/when appropriate to understand if the person is happy with the outcome and to understand if they are now accessing the correct advice and support or if further PCN input in required. Referrals into the service are made by GPs and all other practice staff as appropriate

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City Centre Surgery

7 Saville Place, Newcastle upon Tyne NE1 8DQ

Telephone 0191 2324274

Fax 0191 2331050

Surgery opening hours

7:00am - 8:00pm Monday, Tuesday, Wednesday
7:00am - 5:00pm Thursday
7:00am - 6:30pm Friday
Closed on Saturday and Sunday

Branch Surgery

285 Trevelyan Drive, Newbiggin Hall, Newcastle upon Tyne NE5 4BP

Telephone 0191 2869240

Fax 0191 2715710

Surgery opening hours

8:00am - 6:30pm - Monday
7:00am - 6:30pm - Tuesday
7:00am - 6:30pm - Wednesday
8:00am - 1:00pm - Thursday
8:00am - 6:30pm - Friday
Closed on Saturday and Sunday